A short story about Republic [Services, Inc.]

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Our homeowners association decided to go with another waste managment company for our subdivisions waste pickup. Republic refused to consider alternative pricing, or discounts, until the work was awarded to another firm. Now that over 1000 homeowners are cancelling services Republic has instituted a "new policy" that charges anyone cancelling their service a fee. No notification to customers, no public announcement - just a (very) hidden fee. I'm guessing it will be difficult for Republic to regain this contract when it is up for bid again in a few years. This type of decision is very short sighted in nature. What type of reputation will this action gain? Interesting way to run a company.

NOTE: This seemingly anecdotal post was anonymously authored on a Republic Service stock message board. Grains of salt, caveat legens, and all that...